Shipping policy
Mingle Mocktails LLC
Last Updated: September 2026
Order Processing
Orders are typically processed within 1 to 2 business days (Monday through Friday, excluding holidays). You will receive an email confirmation with tracking information once your order ships.
Subscription orders are processed on your scheduled billing date and ship according to the same timeline.
Shipping Times
We ship within the United States from our warehouse in Wisconsin using major carriers. Transit times vary based on your location and the carrier. Any estimated delivery date shown at checkout or in your tracking information is an estimate only. Orders to Alaska, Hawaii, and rural areas may take longer.
Expedited shipping may be available at checkout for an additional charge. Expedited timelines begin once your order has been processed and are estimates only.
Carriers may experience delays during holidays, high-volume periods, or severe weather. All delivery times are estimates and are not guaranteed. Shipping delays do not automatically entitle customers to a refund.
If we are unable to ship your order within the time stated at checkout, or within 30 days if no time was stated, we will notify you and give you the option to cancel your order for a full refund. Your only remedy for non-delivery is a refund of the amount you paid.
Where We Ship
We currently ship only to addresses within the United States, including Alaska and Hawaii. Orders to Alaska and Hawaii may incur additional shipping charges, calculated at checkout. We may be unable to ship to P.O. boxes or APO/FPO addresses. We reserve the right to cancel any order that cannot be delivered to the address provided and issue a refund.
Tracking
All orders include tracking. Tracking details will be emailed to you once your order leaves the warehouse. Please allow up to 24 hours for tracking updates to appear.
Shipping Charges
Shipping charges, if any, are calculated and shown at checkout. Free shipping offers, when available, apply only to orders shipped to addresses within the contiguous United States (the lower 48 states), unless otherwise expressly stated, and are subject to the terms shown at the time of purchase.
All shipping charges, including expedited shipping charges, are non-refundable.
Address Accuracy and Delivery Issues
Please make sure your shipping address is accurate and complete at the time of purchase. Mingle is not responsible for delays, misdeliveries, or lost packages caused by incorrect shipping information provided by the customer, or by the shipping carrier after the package has been handed to the carrier.
If a package is returned to us because of an incorrect, incomplete, or undeliverable address, Mingle is not responsible for reshipping it at no cost. We may reship the order after collecting an additional shipping fee, or issue a refund for the product value minus original shipping costs, provided the product is returned in its original condition.
Lost or Missing Packages
If your package is lost in transit, we will help you file a claim with the shipping carrier. However, Mingle cannot guarantee a replacement or refund for packages lost by the carrier.
Once a package is marked as delivered by the carrier, Mingle is not responsible for loss or theft. If you cannot locate your package after delivery confirmation, please contact the carrier directly.
Weather and Temperature
Our products are beverages and can be affected by extreme heat or cold. We are not responsible for product affected by temperature after delivery, so please bring packages inside promptly. During periods of extreme weather, we may delay shipments to protect your order.
Damaged, Leaking, Incomplete, or Incorrect Orders
If your order arrives damaged, leaking, incomplete, or incorrect, please contact us at info@minglemocktails.com within 48 hours of delivery. We may require photos of the damaged product, the packaging, and the shipping label before issuing a replacement or credit. Claims submitted after 48 hours may not be honored.
Refused Packages
If you refuse delivery of a package, you are responsible for any return shipping fees incurred. Refused packages that are lost during the return process are not eligible for a refund or replacement. We recommend accepting the package and contacting us if there is an issue.
International Shipping
We currently ship only within the United States.
Contact
For questions about your shipment, contact us at info@minglemocktails.com.