Refund policy

Mingle Mocktails LLC

Last Updated: September 2026

All Sales Final

Because our products are food and beverages, we do not accept returns, and all sales are final except as described in this policy. Products sent back to us without our written authorization, including packages marked "Return to Sender," are not eligible for a refund or replacement.

30-Day First Order Satisfaction Guarantee

We want you to try Mingle with confidence.

If you are unsatisfied with your first order for any reason, you may request a refund within 30 days of receiving it. You do not need to return the product.

• This guarantee applies only to your first order with Mingle and is limited to one claim per customer, household, and payment method.
• To request a refund, email info@minglemocktails.com within 30 days of delivery of your first order, from the email address used on the order, and include your order number.
• If your request is approved, a refund will be issued to your original payment method, less a $5.00 processing fee. Shipping charges are non-refundable.
• This guarantee does not apply to subscription renewal orders, even if a renewal is charged within the 30-day window, or to any order placed after your first order.
• We may deny requests we reasonably believe to be fraudulent or abusive of this guarantee.

Damaged, Leaking, or Incorrect Orders

Please inspect your order upon receipt. If your order arrives damaged, leaking, incomplete, or incorrect, contact us at info@minglemocktails.com within 48 hours of delivery. We may require photos of the damaged product, the packaging, and the shipping label. Once your claim is approved, we will send a replacement or issue a credit or refund, at our discretion. Claims submitted after 48 hours may not be honored.

For lost, undeliverable, refused, or returned-to-sender packages, please see our Shipping Policy.

Subscription Orders

By subscribing, you authorize recurring charges at the interval selected at checkout until you cancel.

Once a subscription renewal order has been charged, it is a final sale and is not eligible for cancellation or refund.

You can skip, pause, swap products, change your frequency, or cancel at any time through the self-service subscription portal linked in your account and in your subscription emails. If you need help getting in, email info@minglemocktails.com from the email address on your subscription and we will help you access it.

To stop your next shipment, your change must be made before your next scheduled billing date. It is your responsibility to manage your subscription. Mingle does not cancel subscriptions retroactively or refund renewal orders that have already been charged.

Cancelling a One-Time Order

One-time orders cannot be cancelled once placed. If you need to change or cancel an order, contact us at info@minglemocktails.com right away. If the order has not yet entered fulfillment, we will do our best to accommodate your request, but we cannot guarantee it.

Non-Refundable Items

The following are not eligible for a refund, except as covered by the First Order Satisfaction Guarantee or the Damaged, Leaking, or Incorrect Orders section above:

• Opened or partially consumed products
• Subscription renewal orders
• Gift cards
• Free gifts or promotional items, which have no cash value
• Shipping charges, including expedited shipping

Exchanges

We do not offer exchanges. If you would like a different product, please place a new order.

Duplicate Orders

Please review your cart and order confirmation before completing checkout. Mingle is not responsible for duplicate orders placed by the customer. If you notice a duplicate order, contact us right away. Duplicate orders that have already been processed or shipped are not eligible for a refund.

Payment Disputes

If you have an issue with a charge, please contact us first at info@minglemocktails.com and we will work to resolve it quickly. Filing a chargeback or payment dispute without contacting us first may delay resolution, since orders are placed under the subscription and refund terms you agreed to at checkout.

Refund Processing

If a refund is approved, it will be issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@minglemocktails.com.

Agreement

By placing an order with Mingle, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy, our Shipping Policy, and our Terms of Service.

Contact

For questions about this policy, contact us at info@minglemocktails.com.