Shipping & Returns FAQs

Q: What forms of payment are accepted?
A: We accept Visa, MasterCard, American Express, Discover and Paypal. You may also submit payment via Google Pay or Apple Pay.
 
Q: When will my order arrive?
A: Free Shipping and Ground Shipping: Orders typically ship within 1-2 business days from order placement. Shipments are sent via UPS Ground. Shipping confirmations with tracking information are sent once your order leaves our facility.

Expedited Shipping: Orders placed with expedited shipping will ship within 2 business days from order placement.
 
Q: Can I change or cancel my order?
A: Once an order is placed, we cannot guarantee any changes or cancellations. If you need to change or cancel your order, please email info@minglemocktails.com with “Change My Order” and your Order Number in the subject line along with a clear description of what needs to be changed and we will do our best to accommodate requests.
 
Q: What is your return policy?
A: Please note that we do not accept returns. We do not provide a money back guarantee.  These are food items with clean crafted ingredients and we hope you or someone you know will enjoy them!
 
Q: What if my order arrived damaged?
A: If your Mingle Mocktails arrives after being damaged in transit, please reach out to info@minglemocktails.com within 14 days of receiving the package and attach a photo of the product condition. Damaged orders will be replaced or refunded, however, we cannot guarantee refunds after 14 days.
 
Q: My order never arrived.
A: Email us at info@minglemocktials.com and we will do our best to resolve the issue with the carrier.  We always recommend you use the tracking number to check status with UPS.  If it's damaged in transit, file a claim and contact us so we can take the next steps.